It’s Deg, Liten and Middels.

Serena bags are handcrafted in a unique tannery region in Spain, where the entire town relies on the industrial operations of interconnected tanneries. These tanneries are all connected to a single water plant that recirculates water throughout the process. Since 2016, the tannery has been at the forefront of pioneering a circular environmental approach

Yes, you can order your personalized signature Serena bag in your preferred color with your initials. The delivery time will be 15 weeks, and the payment terms require 50% upfront payment with the remaining 50% to be paid before shipment.

We do shipping worldwide.

Yes, within Oslo. Additional charges apply to Regional, international shipments. For more information, please refer to the Delivery and Returns section on our website.

Yes, in Norway the location of the store is Frognerveien 13, 0263, Oslo.

It depends on the country to which you have placed your order. For example, for any country in Europe or the United States, you will need to cover duties and taxes as required by applicable law. For more information, please refer to the Delivery and Returns section on our website.

Usually we send our Serena items with DHL. Please kindly check Delivery and Returns for more info.

You can track your order on the couriers website. Once the order is paid on Serena website, we will send you a tracking number. For any questions please contact contact@serena.no.

The delivery time depends on the country. Typically, it takes 7 business days for the UK and USA, and 4 business days for Europe. For more information, please refer to the Delivery and Returns section on our website.

Payment can be made using debit or credit cards. For more details, please refer to the Delivery and Returns section on our website.

Yes, you can return your purchase within 14 days from the receipt date.

You must return the purchased product via a UPS Access Point using the prepaid return label included in your order within 14 days of notifying us that you wish to return or exchange the order. Before sending it through UPS, please contact us at contact@serena.no to confirm the return.

You must return the purchased product via UPS Access Point using the prepaid return label included in your order within 14 days of telling us you wish to return or exchange the order. Before sending through UPS, please contact us contact@serena.no so we confirm the return.

No, you should return your order with UPS or an alternative shipping option confirmed by Serena. Please contact contact@serena.no for inquiries and to avoid any misunderstandings.

Usually the refund is made within 30 calendar days after Serena received a return order from you and confirmed the return. Delays may occur due to bank and/or technical issues for which Serena is not liable.

With each bag, we provide an antibacterial cotton cloth to reduce dust and polish your Serena bag. If you need an SPA treatment or bag repair, please contact us at contact@serena.no

FAQ